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First charge your battery, backup your important data if possible and in most cases take out SIM and SD card before doing factory reset.
It is impossible to recover your data after doing a hard reset, so online backup is always important.
After a factory reset, the phone is restored to its default settings—the way it was when you first purchased it and turned it on.
In some cases, you can delete the forgotten password or lock pattern from your device as well.Perform a soft (normal) reset to clear all active program memory and shut down all active programs.This is useful when your phone is running slower than normal, or a program is not performing properly.on your phone, in cases when you are unable to start up your phone and enter the phone settings. Your phone will be set back to factory default settings.
Make sure that any additional installed programs and important data on your phone have been backed up before you perform a factory reset.
Use Active Sync or Windows Mobile Device Center to transfer files between your storage card and computer.