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Service Packs typically include updated device drivers and other updated system components. Double-click Display, click the Settings tab, and then click Advanced. If Microsoft is the provider, you probably have a generic driver and should obtain the most recent driver provided by the device manufacturer. Although each version of Adobe Reader requires a Service Pack (see the system requirements in task 1 of this document), a more recent Service Pack can further improve performance.You can view the System Log to identify software conflicts.If you identify a software conflict, reinstall or update the software. Choose Start Control Panel, and double-click Administrative Tools. Double-click Event Viewer, select System Log in the Event Viewer window, and note the following: -- A white "x" in a red circle indicates that a service or driver is stopped (that is, it didn't start or load). Verify that device drivers are compatible with Windows. -- If the recurs, then proceed to the next step, "Verify that device drivers are compatible with Windows." 9.If a file is damaged and causes problems in Adobe Reader, reinstalling the application can correct the problem.If an error indicates a Windows file, reinstall Windows over itself. Advanced troubleshooting If the tasks in the previous section didn't resolve the problem, then hardware may be conflicting with Adobe Reader.
Click OK to accept the new setting, and then click OK to close the Display Properties window. Device drivers are files that allow Windows to communicate with devices such as scanners, video cards, mouse devices, and keyboards. Double-click System, click the Hardware tab, and then click Device Manager. Click the plus sign ( ) to the left of each device type. If a device appears with a black exclamation mark (!
Adobe Technical Support can use this information to better assist you, should you need to call. Adobe Reader 8 may not run correctly if the system doesn't meet the following requirements: -- Intel Pentium processor -- Microsoft Windows XP Professional or Home Edition (Service Pack 1 or 2), Windows 2000 (Service Pack 2), Windows XP Tablet PC Edition, Windows Server 2003, or Windows NT (Service Pack 6 or 6a) -- 128MB of RAM (256MB recommended) -- Up to 90MB of available hard-disk space -- Microsoft Internet Explorer 5.5 (or higher), Netscape 7.1 (or 8.0), Firefox 1.0, or Mozilla 1.7 2. The latest version of Adobe Reader may be more compatible with your operating system and hardware drivers. -- If the problem recurs, startup items aren't the cause and you can reenable startup items and services. Without a strong understanding of the Windows 20000 architecture you can typically reduce the number of process down to 19. -- To reenable the startup items when you are finished (Windows 2000): Move the icons and shortcuts back to their respective Startup folders, and restart the computer. Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder. -- If the Comments menu item is not present, then close Reader and repeat step 1. -- If the problem goes away, then proceed to step 3. The default location for the Reader Plug-ins folder is Program Files\Adobe\Acrobat 8.0\Reader\Plug_ins. Start Adobe Reader and attempt to reproduce the error. -- If the problem recurs, then record the plug-in name, move the plug back to the new folder, and repeat step 6. Because device drivers can interfere with opening or installing files, restart Windows in a simplified mode to disable the device drivers, and then install Adobe Reader. To delete temporary files: Repeat this procedure periodically. -- If the problem doesn't occur, then repeat steps 4-5 and test different fonts. If the problem doesn't recur, then the original user account may be damaged. System errors can occur if hard disks contain damaged sectors or fragmented files.